Refund policy
Refund Policy
We have a 120-day return policy — you have 120 days from the date you receive your item to request a return.
Return eligibility
To qualify for a return, your item must be unworn or unused, in its original condition, with tags attached and in its original packaging. You'll also need your receipt or proof of purchase.
How to start a return
Email us at hello@rerootgrow.com with your order number and reason for return. Once approved, we'll reply with the return address and any further instructions. Customers are responsible for arranging and paying for return shipping. Please note our return facility is located overseas, so shipping costs and delivery times may vary depending on your location — we recommend using a trackable shipping method, as we cannot issue a refund for items lost in transit back to us. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us at hello@rerootgrow.com with your order number and a photo of the issue, so we can make it right quickly.
Exceptions / non-returnable items
The following cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized orders
- Personal care and beauty products that have been opened or used
- Hazardous materials, flammable liquids, or gases
- Gift cards
Exchanges
We don't process direct exchanges. Return your original item for a refund, then place a new order for the item you'd like instead.
European Union 14-day cooling-off period
If your order is shipped to the EU, you have the right to cancel or return it within 14 days of receipt, for any reason, without justification. The item must be unworn or unused, in its original condition and packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you of your refund status. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post it. If it's been more than 15 business days since approval and you haven't seen the refund, contact us at hello@rerootgrow.com.