Shipping policy
Shipping Policy
Thank you for shopping with us! We strive to provide the best shipping experience possible. Please read our shipping policy carefully to understand how and when your order will be processed and delivered.
Order Processing Time
- All orders are processed within 1-3 business days.
- Orders are not processed or shipped on weekends or holidays.
- If we experience a high volume of orders, processing times may be slightly delayed. We will notify you by email if this is the case.
Shipping Time
- Orders typically arrive 6–17 business days after purchase (1–3 day processing + 5–14 day transit). You will receive a tracking number by email once your order ships.
- Shipping times may vary depending on your location, shipping method, and other factors beyond our control.
- Please note that delays can sometimes occur due to customs, postal service, or other unforeseen circumstances.
Shipping Rates
- Free standard US shipping is included on orders $70+. All other orders ship at rates calculated at checkout.
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.
International Shipping
- We currently ship Worldwide.
International shipping times may vary depending on the destination country and any customs procedures that may apply. - International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. Please check with your local customs office for more information before placing your order.
Incorrect Addresses
- Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If your order is returned to us due to an undeliverable address, we will contact you to arrange reshipment, and additional shipping charges may apply.
Lost, Stolen, or Delayed Packages
- Once a package is marked as delivered by the carrier, we are not responsible for packages that are lost or stolen after delivery. If your tracking shows a status that seems incorrect or your order hasn't arrived within the estimated timeframe, please contact us at hello@rerootgrow.com and we'll help investigate with the carrier.
Contact Us
If you have any questions or concerns about your order, please don't hesitate to contact our customer service team at hello@rerootgrow.com. We're here to help!